Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same interface. Premium includes applications for sales and marketing automation and is suitable for companies in any industry.

When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities.

Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices.

Cons I have spent 60 hours on the phone with customer act customer support because from Premium v18-20 I have had nothing but problems. It throws errors daily. When they fix it, it breaks again within a week. To get a level two tech scheduled, which seems to be the only tech that can handle my issues took me 25mins. Then I have to wait a day for them to call me. Then on average two computers take about 3 hours total to get up and running and then it breaks again. I am about ready to go back to paper.

Update your version of Act 2000 with this download. This tool helps you to make contacts, build relationships, and get results--results that rely on detailed.

Is a power contact correspondence management tool that archives your emails with a given individual for future reference. It also help track agreements and proposals sent by email, dates, and changes in contact information. Contacts are logged by name and company, so it's easy to find all emails to and from a given company as wells as an individual.

The tool is very powerful and provides a lot of function including many tools that I don't need to use. These are likely useful for sales people. Archicad 12 Crack Free Download more. Microsoft Office 2007 Cracked Version Free Download on this page. Cons CUSTOMER SERVICE IS HORRIBLE!!

Nobody you can speak with speaks English, and if you call the sales office, all they want to do is transfer you to tech support. The wait times are always 30 plus minutes to speak with someone. I have never in my entire life done business with company with such poor customer service.

You cannot rely on them to help you with anything, especially if you are trying to get something done in a quick manor. The sales people are just as lazy s the customer service employees. Cons Our small company has been successfully using ACT for years and three weeks ago we moved from the server version to the cloud. Since we made the switch we have been literally 'dead in the water' as some of our data did not make the conversion and we have been unable to reach anyone from Customer Support to help us resolve this issue even though we purchased the Premium Support Package. Last week our head of IT was on hold for 1.5 hours before someone answered the phone only to be told he had reached the wrong help line, was transferred to another help desk, was on hold for another hour before he finally gave up. This is simply not okay!!!

I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act.

Act has all the power of the 'bigger' players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support.

I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge.

Another reviewer complains that you can't merge to over '50 contacts;' that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took 'days' to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.

Pros This product allows you to integrate the basic and most complicated processes within your business. I love the email link feature, any time I send an email to a client (who has their email in their account profile), the system automatically saves that email in the client profile.

You don't have to search for it in your inbox, or click an extra button to push the details over to the profile, it all happens automatically. The icing on the cake, is now that it is in the client profile, other members of my team can see what emails I have communicated to client, and when they were sent. It helps to keep my team all on the same page. This is by far the best Client Database system I have ever used. Cons The biggest downside to ACT is there is not a built in funnel email system. You have to select the group or type of clients that you want to email, export that to another database and then send the communications from there.

The system will still tag your emails as long as they are sent from your domain, but having to export the list an use an additional software or service to send the mass email notifications is a little frustrating. If they can fix this option, it would make my life a lot easier.